FAQ
tkok FAQ — Your Questions Answered
The most frequently asked questions from tkok users are answered here in plain English — covering everything from accounts and deposits to support and responsible gaming.
Before or while playing at tkok, you may have many questions — how to make a deposit, what to do if you forget your password, where to get help, or how to play responsibly. This page is organised into four sections with a total of 22 questions and answers, built around the most common queries from players in Bangladesh. If you can't find the answer to a question here, our 24/7 support team is always on hand.
All FAQs
Customer Support
Before contacting tkok support, have your registered email address or username, a detailed description of the issue, and — if applicable — the transaction reference number or a screenshot ready. This helps our team identify and resolve your issue faster. The more information you provide, the quicker and more effective the support will be.
tkok offers two support channels. The first is live chat — you can start a chat directly from any page on the site and get a near-instant response. The second is email — write to [email protected], which is especially suited for complex matters. Both channels provide service in Bengali and English.
Yes, the tkok support team is active 7 days a week, 24 hours a day (24/7) — at night, at dawn, or even on Eid. You can reach us at any time via live chat or email according to Bangladesh Standard Time (BST, UTC+6), and a skilled representative will assist you.
The tkok support team is able to provide service in both Bengali and English. With Bangladeshi players in mind, we make sure you can ask questions and receive answers comfortably in your own language. Writing in Bengali over email is perfectly acceptable.
tkok's official support email address is [email protected]. In the email subject briefly mention the type of issue, for example "deposit issue" or "login issue", and provide the details in the message body. You will also receive replies in Bengali.
Account & Login
No, only one account is permitted per player. Creating multiple accounts may result in them being closed and bonuses being cancelled. If you believe someone has opened an account in your name, notify us immediately at [email protected].
A strong password is essential for security. Use uppercase letters, lowercase letters, numbers, and special characters (
!@#$) in your password, and make it at least 8 characters long. Never create a password using your name, date of birth, or a simple sequence (such as 123456). The username must be unique.
Yes, absolutely. Use the "Forgot password" option on the login page. A password reset link will be sent to your registered email address. If there is also a problem with the email, contact us via live chat or at [email protected] — the support team will verify your identity and help you recover your account.
This issue can happen for a few reasons: old data in the browser cache, Caps Lock being on, or an internet connection problem. First, clear the browser cache and try in a new window. If the problem continues, ask the support team whether your account has been temporarily locked.
To update personal information, go to the account settings section after logging in. Some changes may require identity verification. If you run into any issues with the self-service option, let the support team know via live chat or email — they will help you update the information securely.
Deposit Questions
Log in to your account, then go to the "Deposit" option and select Nagad as the payment method. Send the specified amount to the Nagad number shown, then enter the transaction ID in the designated field. Once verified, the balance will be automatically added to your account.
The minimum deposit amount at tkok for all payment methods is ৳300. Sending less than this will not be processed. This same minimum limit applies to all methods — bKash, Nagad, Rocket, Upay, and bank transfer.
Deposits usually go through within a few minutes, but there can occasionally be a slight delay. First, wait 5–10 minutes and refresh the page. If it still hasn't arrived, collect the transaction ID or receipt number from your mobile banking app and send it via live chat or to [email protected]. The support team will verify it quickly and resolve the issue.
The process is much the same. Select bKash from the deposit page, use "Send Money" to send to the bKash number shown, and enter the transaction ID in the form. Make sure you are using the Send Money option (not Payment) — sending via the wrong option may cause problems with deposit confirmation. Detailed instructions are available on the deposit page.
The minimum withdrawal amount at tkok is ৳1,000. Withdrawal requests typically take 30 minutes to 3 hours to process. Withdrawals can be made to mobile wallets via bKash, Nagad, Rocket, and Upay, as well as by bank transfer (to major banks including BRAC, Dutch-Bangla, and Islami Bank).
tkok's welcome bonus wagering requirement is only 10 times the bonus amount. For example — if you receive a ৳1,500 bonus on a ৳1,000 deposit, you need to complete a total of ৳15,000 in wagers. If the requirement is not met, only the portion of winnings earned from the bonus is held back; you can withdraw your own deposited money at any time.
Limits & Controls
Yes, tkok is for those aged 21 and above only. An age verification process must be followed at the time of registration. Opening or using an account by minors is strictly prohibited and such accounts are permanently closed. Keep young people away from gambling.
You should be alert if you notice certain warning signs: spending beyond your budget, repeatedly playing to recover losses, losing focus on family or work, or feeling uncomfortable when not playing. If these signs appear, take a break and seek professional help.
You will find detailed resources on tkok's responsible gaming page. Support is also available in Bangladesh through mental health professionals, community support groups, and family counselling. You can also tell our support team directly — they can arrange a temporary break or self-exclusion on your account.
Yes, tkok offers the ability to set deposit limits as part of responsible gaming. You can set daily, weekly, or monthly deposit limits in the account settings or with the help of the support team. Once a limit is set, reducing it takes effect immediately, but increasing it may require a waiting period.
Absolutely. You can temporarily deactivate your account (cooling-off) or permanently close it (self-exclusion) at any time. To do so, send your request via live chat or to [email protected]. The support team will take action as soon as possible. Your peace of mind is of the utmost importance to us.
This is very serious. Contact us immediately at [email protected] or via live chat and report the matter directly. We will investigate quickly and close the relevant account. Use password protection on your devices at home and make family members aware of online safety.
Have more questions?
Our expert support team is always ready for you — speak directly in Bengali, any time.
Live Chat
24/7 instant support
Email Support
[email protected]
Bengali & English
In your preferred language